Frequently Asked Questions
How can I contact Davenc?
You can email us at info@davenc.org where our customer service team will be happy to help you with whatever you need.
Do you ship worldwide?
Yes
where do ship from?
we ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any change/cancellation within 12 hours of ordering. All request after this time will be denied.You order can be returned for a full refund after it is received.
what payment method do you accept?
We accepts all major credit cards(VISA, Mastercard, AMEX) and PayPal payments.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free.in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an items?